PRIVACY POLICY

PointLine Appliance Repair
Effective Date: September 16, 2026
Last Updated: September 16, 2026
PointLine Appliance Repair respects your privacy and is committed to protecting the personal information of our customers and website visitors.
This Privacy Policy explains what information we collect, how we collect and use it, when information may be shared with service providers, how we handle text messaging and SMS consent, and the choices you may have regarding your personal information.
This Privacy Policy applies to information collected through our website, phone calls, text messages, emails, online forms, appointment scheduling, appliance repair services, and other communications with PointLine Appliance Repair.
INFORMATION WE COLLECT
When you contact us, request or schedule appliance repair service, communicate with us, make a payment, or use our website, we may collect information such as:
Your name, phone number, email address, service address, billing information, appliance brand and model, serial number, details about the appliance problem, appointment information, service history, estimates, invoices, warranty information, photographs or videos related to the appliance or repair, and communications related to your service request.
We may also collect information that you voluntarily provide when contacting us by phone, text message, email, website form, or other communication method.
Our website may automatically collect limited technical information such as IP address, browser type, device type, operating system, referring pages, pages visited, and general website activity through cookies, analytics tools, or similar technologies.
HOW WE COLLECT INFORMATION
We may collect information directly from you when you contact PointLine Appliance Repair, schedule an appointment, submit a website form, call or text us, communicate with a technician or representative, request an estimate, authorize a repair, make a payment, or request warranty or customer support.
We may also receive limited information through service providers that assist us with business communications, scheduling, customer management, website operation, payment processing, analytics, or other business functions.
HOW WE USE YOUR INFORMATION
We may use customer information to:Schedule and confirm appliance repair appointments; communicate about service requests; provide appointment reminders and technician arrival notifications; diagnose appliance problems; prepare estimates; order and identify replacement parts; provide repair and parts updates; process invoices and payments; maintain service and repair records; provide warranty service and support; respond to questions; communicate regarding existing or requested services; prevent fraud or misuse; maintain and improve our website and business operations; and comply with applicable legal requirements.
We may also use information to improve our customer service and the operation of PointLine Appliance Repair.
We do not sell customer personal information.
SERVICE COMMUNICATIONS
When you request appliance repair service from PointLine Appliance Repair, we may communicate with you by telephone, email, or text message regarding your service request.
Service communications may include appointment confirmations, appointment reminders, technician arrival notifications, scheduling changes, diagnostic information, estimates, repair authorizations, parts availability, parts orders, repair updates, invoices, payment information, warranty information, follow-up communications, and customer support.
TEXT MESSAGES & SMS CONSENT
If you provide your mobile phone number and agree to receive text messages from PointLine Appliance Repair, we may send text messages related to your service request and our services.
Messages may include appointment confirmations, reminders, technician arrival notifications, scheduling changes, estimates, repair updates, parts updates, invoices, payment information, warranty updates, follow-up communications, and customer support.
Message frequency varies. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP.
For assistance, reply HELP or contact PointLine Appliance Repair at (720) 285-3573.
We do not send marketing or promotional text messages unless you have agreed to receive them.
Consent to receive marketing or promotional text messages is not required as a condition of purchasing appliance repair services from PointLine Appliance Repair.
Opting out of text messages does not prevent us from communicating with you through other appropriate methods when necessary regarding an existing service, transaction, payment, warranty matter, or customer request.
MOBILE INFORMATION & SMS CONSENT
We do not sell, rent, or share mobile phone numbers with third parties or affiliates for their marketing or promotional purposes.
SMS opt-in information and consent to receive text messages are not shared with third parties or affiliates for their marketing or promotional purposes.
Service providers that help us operate our telephone, messaging, scheduling, customer management, website, payment, or other business systems may process information only as reasonably necessary to provide those services to PointLine Appliance Repair.
PHOTOS, VIDEOS & SERVICE RECORDS
During appliance diagnosis or repair, PointLine Appliance Repair may create or receive photographs or videos of appliances, model and serial number labels, appliance components, damaged parts, completed repairs, or other information reasonably related to the service being performed.
These materials may be used for diagnosis, repair documentation, parts identification, estimates, warranty support, technician records, customer communication, training, quality control, or business recordkeeping.
We take reasonable steps to avoid intentionally collecting unnecessary personal information when documenting appliance service.
We will not intentionally publish photographs or videos that clearly identify a customer or disclose private customer information for advertising or promotional purposes without appropriate permission.
SHARING OF INFORMATION
We may share limited customer information with service providers when reasonably necessary to operate our business or provide services requested by the customer.
These service providers may include business phone and messaging providers, scheduling and customer management systems, website hosting and technology providers, payment processors, accounting providers, analytics providers, parts suppliers or distributors, and professional advisers.
Information provided to these service providers is used to support services performed for PointLine Appliance Repair and is not provided to them for their own independent marketing purposes.
We may also disclose information when reasonably necessary to comply with applicable law, legal process, court orders, regulatory requirements, protect our legal rights, prevent fraud, investigate misuse, or protect the safety and security of our customers, business, or others.
PARTS ORDERS
When replacement parts are required for a repair, certain appliance-related or service information may be provided to parts suppliers or distributors as reasonably necessary to identify, order, obtain, return, or warranty replacement parts.
We do not provide customer information to parts suppliers for their independent marketing purposes.
PAYMENTS
Payments may be processed through third-party payment service providers.
PointLine Appliance Repair may receive information regarding the status of a payment or transaction, but payment information processed directly by a third-party payment provider is also subject to that provider's security and privacy practices.
We use payment information only as reasonably necessary to process transactions, maintain business records, address refunds or disputes, and provide customer service.
COOKIES & WEBSITE INFORMATION
Our website may use cookies, analytics technologies, and similar tools to operate properly, understand website traffic, identify technical problems, measure website performance, and improve our website and services.
Depending on your browser and device, you may be able to control or disable certain cookies through your browser settings.
Disabling certain cookies may affect some website functionality.
THIRD-PARTY SERVICES
Our website or communications may contain links to or interact with third-party services.
Third-party websites, payment processors, communication platforms, scheduling systems, and other external services may maintain their own privacy policies and practices.
PointLine Appliance Repair is not responsible for the privacy practices of independent third-party websites or services that are not controlled by PointLine Appliance Repair.
DATA SECURITY
PointLine Appliance Repair takes reasonable administrative, technical, and physical measures appropriate to our business to help protect customer information from unauthorized access, use, alteration, loss, or disclosure.
Access to customer information is limited to individuals and service providers who reasonably need the information for legitimate business purposes.
However, no website, electronic communication, wireless transmission, or electronic storage system can be guaranteed to be completely secure.
DATA RETENTION
We retain customer and service information for as long as reasonably necessary for the purposes for which it was collected, including providing appliance repair services, maintaining repair and service history, administering warranties, processing payments, maintaining accounting and business records, resolving disputes, preventing fraud, and complying with applicable legal requirements.
When information is no longer reasonably necessary, it may be deleted, destroyed, anonymized, or otherwise handled in accordance with our business practices and applicable law.
YOUR PRIVACY CHOICES
You may contact PointLine Appliance Repair to ask about personal information we maintain about you or to request that applicable personal information be corrected or deleted.
We will review privacy requests and respond as required by applicable law.
Certain information may need to be retained when reasonably necessary for legitimate business purposes, including accounting, payment records, warranty administration, service history, fraud prevention, dispute resolution, or legal compliance.
You may opt out of text messages at any time by replying STOP.
You may also contact us directly regarding privacy questions or requests.
COLORADO PRIVACY RIGHTS
Colorado residents may have certain rights regarding their personal information under applicable Colorado privacy laws.
Where applicable, these rights may include the ability to request access to certain personal information, request correction of inaccurate information, request deletion of certain personal information, obtain certain information in a portable format, or exercise applicable opt-out rights.
PointLine Appliance Repair will review and respond to qualifying privacy requests in accordance with applicable law.
We may take reasonable steps to verify the identity of a person submitting a privacy request before processing the request.
Nothing in this Privacy Policy is intended to limit any privacy rights available to consumers under applicable law.
CHILDREN'S PRIVACY
PointLine Appliance Repair provides appliance repair services to households and businesses and does not knowingly operate its website or services for the purpose of collecting personal information from children.
If we become aware that personal information from a child has been provided to us in circumstances where it should not have been collected, we may take reasonable steps to delete the information as appropriate.
WARRANTY & SERVICE INFORMATION
Information related to completed repairs may be retained as reasonably necessary to administer warranties, document work performed, identify parts installed, respond to service questions, and resolve warranty or service-related issues.
Warranty-related records may include customer contact information, appliance information, service dates, diagnostic information, parts installed, photographs, invoices, and communications relating to the repair.
CHANGES TO THIS PRIVACY POLICY
PointLine Appliance Repair may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
The current version of this Privacy Policy will be available on this page.
The Last Updated date at the top of this page indicates when this Privacy Policy was most recently revised.
CONTACT US
If you have questions about this Privacy Policy, your personal information, or our privacy practices, you may contact us:
PointLine Appliance Repair
Denver Metro Area, Colorado
Phone: (720) 285-3573
Email: pointlineappliance@gmail.com
Website: pointlineappliancerepair.com