Terms & Conditions
Last updated
These terms explain how service visits, quotes, warranties and memberships work at PointLine Appliance Repair. By booking a visit or joining a membership, you agree to them. If anything is unclear, call or text us before you book.
Diagnostic visit
A diagnostic visit costs $85. If you go ahead with the repair, the $85 is credited toward the repair. If you decide not to repair, the diagnostic fee is due for the visit.
Quotes
After the diagnosis, we give you a firm quote before any repair work begins. We do not start work until you approve the quote. If we find something else that needs attention, we explain it and quote it before doing it.
Parts
We use genuine OEM parts. Some parts must be ordered; when that happens, we schedule a return visit to install them.
Warranty
Our repairs carry a 90-day parts and labor warranty, starting on the date of the repair. The warranty covers the parts we installed and the work we did. It does not cover other parts of the appliance that we did not repair. If something we repaired fails within the warranty period, call or text us and we will come back to make it right.
Payment
Payment is due when the work is completed. We accept Cash, Major credit cards, Venmo, Apple Pay and Checks.
Scheduling and access
Please let us know if you need to change or cancel an appointment. An adult (or a person you authorize, such as a tenant or property manager) needs to give us access to the appliance and approve the quote.
PointLine Care Club
PointLine Care Club costs $99 per year for one household. It includes free service calls and diagnostics during the membership year, one maintenance visit per year on one appliance you choose, and 10% off labor on repairs. Parts and labor for repairs are quoted separately. The membership renews automatically each year, and you can cancel at any time before your renewal date.
Property Care Club
Property Care Club costs $249 per year for property managers and landlords. It includes free service calls and diagnostics at your properties, one maintenance visit per year at each property on one appliance you choose, and 15% off labor on repairs. Parts and labor are quoted separately. The membership renews automatically each year, and you can cancel at any time before your renewal date.
What we don't service
We don't service fryers, commercial kitchen exhaust hoods or fire-suppression systems. If we can't help with your appliance, we'll tell you right away.
Limitation of liability
We are insured and take care in every home and business. Our responsibility is limited to the repair we performed and the parts we installed. We are not responsible for food spoilage, loss of use, or other indirect losses, except where the law does not allow this limit.
Independent company
PointLine Appliance Repair is an independent repair company. We are not affiliated with or authorized by the appliance brands we repair; brand names are used only to describe the appliances we service.
Changes
We may update these terms. The date at the top shows when they last changed. See also our Privacy Policy.
Contact us
PointLine Appliance Repair
2600 S Rock Creek Pkwy #103, Superior, CO 80027
Phone or text: (720) 285-3573
Email: pointlineappliance@gmail.com