Local • Family-Owned
Thermador Repair in Superior, CO
Pro ranges, stacked wall ovens, panel-front dishwashers and built-in columns, tested in your kitchen by a family that lives here and priced before any work.
We repair every Thermador appliance
5.0— every review on Google
Read more reviews on Google“My GE refrigerator stopped cooling shortly after we moved to Superior. We wanted to support a local company, so we called PointLine Appliance Repair. Nick came out the same day, fixed the fridge on the spot, and the price was very reasonable. Super friendly, professional, and easy to work with. We’ll definitely call them again if we ever need another appliance repaired. Highly recommend!”
Alyssa M. · Google “We came home from a vacation with a broken dryer and so much laundry. Nick is very responsive and repaired within the same day. He is hardworking, very knowledgeable, and even followed up the next day.”
Jennifer N. · Google “Nick was very knowledgeable and provided great service. He arrived on time and was very professional. I would definitely use him again for any future service.”
Marc S. · Google
- $85 DiagnosticCredited toward your repair
- 90-Day WarrantyParts & labor
- Open 24/7Same-day service often available
- Local & Family-OwnedServing Superior
Quick answer
PointLine, an independent family company based in Superior, handles Thermador repair in Superior for refrigerators, freezers, wine coolers, dishwashers, wall ovens, ranges, cooktops, hoods and microwaves, from Rock Creek to Sagamore. Same-day service is often available, the $85 diagnostic is credited toward the repair, and work carries a 90-day parts and labor warranty. Call or text (720) 285-3573 24/7.
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Thermador Repair • Superior
Neighbors Who Know What a Thermador Kitchen Asks For
Thermador repair in Superior starts with people who already live here: PointLine is an independent, family-owned company, the owner's family calls this town home, and our office sits on S Rock Creek Pkwy. That means the person who answers your call or text shares your streets, your water and your winters. We are insured, we use genuine OEM parts, and you get a firm quote before a single screw comes out. When a burner stops catching on a weeknight, that closeness tends to make the whole thing feel less like an ordeal.
Thermador appliances rarely stand alone. A gas range may sit under a matching hood, a pair of ovens may be stacked into a tall cabinet, and the refrigerator, freezer and wine column may wear the same wood as the drawers beside them. Because so much of the kitchen is fitted around these machines, a wrong guess is expensive in two ways: the part itself, and the time and risk of pulling a built-in unit from its opening for nothing. So we test first, read the actual fault, and only then talk about parts and price.
Thermador Appliances
Which Thermador appliances can you get repaired here?
These nine Thermador appliance types are on our service list, and each gets a diagnosis shaped around how it is built and installed.
Thermador Refrigerator
A Thermador refrigerator that runs warm, frosts over or leaks water usually points to airflow, defrost or water-path trouble rather than a dead compressor. We check fan operation, defrost heater and sensor readings, door seals and the fill valve before discussing anything bigger.
Thermador refrigerator repair in SuperiorThermador Freezer
When a built-in freezer column starts collecting frost or lets ice cream soften, the cause is often a seal, a defrost component or a struggling evaporator fan. We measure temperatures in place, inspect the gasket and drain, and test the defrost circuit so the fix matches the evidence.
Thermador freezer repair in SuperiorThermador Wine Cooler
Wine storage depends on steady temperature, so a zone that drifts or a cabinet that hums louder than usual deserves attention early. We log each zone, test sensors and fans, and confirm the front grille and surrounding cabinetry let heat escape.
Thermador wine cooler repair in SuperiorThermador Dishwasher
A Thermador dishwasher that leaves grit, stalls mid-cycle or sits with water in the tub typically has a clogged filter, a tired drain pump or a fill problem. We clean and inspect the filter and spray arms, test the pumps and heater, and check for leaks along the base without disturbing the cabinet panel more than needed.
Thermador dishwasher repair in SuperiorThermador Wall Oven
Single, double and combination wall ovens can lose heat, misread temperature, lock after a clean cycle or go quiet when a cooling fan fails. We test elements, sensors, lock assemblies and fans, and we only slide the oven out of its cabinet when the repair truly requires it.
Thermador wall oven repair in SuperiorThermador Range & Stove
Pro-style gas and dual-fuel ranges bring their own set of complaints: burners that click endlessly, flames that lift or lag, and ovens that preheat slowly. We inspect igniters, burner caps and ports, check gas supply at the appliance and test oven igniters, elements and sensors.
Thermador range & stove repair in SuperiorThermador Cooktop
Gas cooktops tend to show ignition and flame issues, while electric and induction surfaces more often show dead zones, blank controls or error messages. We clean and test igniters on gas units and check power, cooling fans, sensors and boards on electric and induction models.
Thermador cooktop repair in SuperiorThermador Range Hood
A hood that runs loudly but clears little smoke usually has grease-loaded filters, a sluggish blower or a damper or duct problem. We inspect filters and the blower wheel, test motor speed and lighting, and trace the duct path as far as it can be reached.
Thermador range hood repair in SuperiorThermador Microwave
Built-in and drawer microwaves can stop heating, refuse to start, or show a drawer or door that won't close properly. After safely discharging stored voltage, we test the high-voltage parts, door switches, drawer mechanism and control board.
Thermador microwave repair in Superior
Error Codes
What do the error codes on my Thermador mean?
The tables below reproduce error codes Thermador publishes on its support site, organized by appliance so you can find the message on your display quickly. Codes marked try it yourself usually involve a simple step such as clearing a filter or restarting the unit, while those marked call a pro point to a part or circuit that needs testing by a technician.
| Code | What it means | Try first | DIY or pro? |
|---|---|---|---|
| E22, E-22Try it yourself | Draining problem — a blocked filter, a blocked drain pump or loose pump cover, a kinked drain hose, or a clogged air gap.Wash the filter, clean the drain pump and click its cover shut, straighten the drain hose and clear the air gap. | Wash the filter, clean the drain pump and click its cover shut, straighten the drain hose and clear the air gap. | Try it yourself |
| E24, E25Try it yourself | Drain blocked — drain pump, drain hose or air gap.Clean the drain pump and filter, check the hose and air gap. If it stays, call for service. | Clean the drain pump and filter, check the hose and air gap. If it stays, call for service. | Try it yourself |
| E23Call a pro | The drain pump is blocked, clogged or faulty.Clear the drain pump; a failed pump needs a technician. | Clear the drain pump; a failed pump needs a technician. | Call a pro |
| E15Call a pro | Water in the base — the leakage protection system has activated.Turn off the water to the dishwasher and call for service. | Turn off the water to the dishwasher and call for service. | Call a pro |
| E14, E16, E17, E18Try it yourself | Water isn't flowing in properly (flow meter, fill system or low water level).Make sure the water supply is on and the inlet hose isn't kinked or damaged. | Make sure the water supply is on and the inlet hose isn't kinked or damaged. | Try it yourself |
| E12Try it yourself | Limescale has built up in the heat pump.Descale the dishwasher and use softening salt if your model has a softener. | Descale the dishwasher and use softening salt if your model has a softener. | Try it yourself |
| E04Call a pro | Faulty heater electronics found in the self-test.This needs a technician. | This needs a technician. | Call a pro |
| E27, E9001Try it yourself | The house power supply to the dishwasher is too low.Reset the breaker for 30 seconds; if it happens again, have an electrician check the voltage. | Reset the breaker for 30 seconds; if it happens again, have an electrician check the voltage. | Try it yourself |
| E0100–E0110Call a pro | Electronics miscommunication.Reset power at the breaker for 30 seconds; if it stays, call for service. | Reset power at the breaker for 30 seconds; if it stays, call for service. | Call a pro |
| E6160Call a pro | Zone Control lower spray arm can't find its reference position.Reset power; if it returns, call for service. | Reset power; if it returns, call for service. | Call a pro |
| UPTry it yourself | Not an error — the dishwasher's software was updated.Press any program button to clear it. | Press any program button to clear it. | Try it yourself |
Source: Thermador Owner Support — dishwasher error codes. Codes vary by model — check your owner's manual.
| Code | What it means | Try first | DIY or pro? |
|---|---|---|---|
| dETry it yourself | Demo mode is on — the cooking zones don't heat.Turn off the breaker for 30 seconds, then touch any control within 3 minutes. | Turn off the breaker for 30 seconds, then touch any control within 3 minutes. | Try it yourself |
| F1, F6Try it yourself | A cooking zone overheated and switched off to protect the surface.Let it cool, then switch the zone back on. | Let it cool, then switch the zone back on. | Try it yourself |
| F2, F4, E7015Try it yourself | The electronics overheated — one zone (F2) or all zones (F4) switched off.Let it cool, then touch any control and keep cooking. | Let it cool, then touch any control and keep cooking. | Try it yourself |
| F5Try it yourself | Hot cookware is near the control panel.Move the pan off the controls, wait a few seconds and touch any control. | Move the pan off the controls, wait a few seconds and touch any control. | Try it yourself |
| F8Try it yourself | A zone ran a long time with no input, so the automatic time limit switched it off.Touch any control and set the zone again. | Touch any control and set the zone again. | Try it yourself |
| E9000, E9010Call a pro | Supply voltage is outside the normal range.Have the power supply checked — your utility, an electrician, or call us. | Have the power supply checked — your utility, an electrician, or call us. | Call a pro |
| E7010Try it yourself | The cooktop can't connect to your Wi-Fi or to the hood.Switch it off and on. If the message keeps coming back, call for service with the exact code. | Switch it off and on. If the message keeps coming back, call for service with the exact code. | Try it yourself |
Source: Thermador Owner Support — range and induction cooktop error codes. Codes vary by model — check your owner's manual.
| Code | What it means | Try first | DIY or pro? |
|---|---|---|---|
| E + number (beeping)Call a pro | A fault code on the oven or range.Press TIMERS or any key to stop the beeping and reset the oven. If the code keeps returning, turn the oven off and call for service. | Press TIMERS or any key to stop the beeping and reset the oven. If the code keeps returning, turn the oven off and call for service. | Call a pro |
| E0211, E1601, E0510Try it yourself | Shown during a Home Connect software update.Let the update finish, then follow the Home Connect prompts. | Let the update finish, then follow the Home Connect prompts. | Try it yourself |
| E11 (microwave / speed oven)Try it yourself | The touch buttons aren't working properly — often condensation on the keypad.Dry the panel, switch the breaker off for 10 seconds and back on. | Dry the panel, switch the breaker off for 10 seconds and back on. | Try it yourself |
| E + number with a phone number (microwave)Call a pro | A malfunction.Note the code, switch off the breaker and call for service. | Note the code, switch off the breaker and call for service. | Call a pro |
Source: Thermador Owner Support — oven, range and microwave/speed oven error codes. Codes vary by model — check your owner's manual.
Common Problems
Why does my Thermador keep acting up?
Each symptom below has more than one possible cause, drawn from how these appliances are built in general, and testing in your kitchen decides which one is real before you see a price.
Gas burner sparks but the flame won't hold
- Likely causes
- Wet or dirty igniter, burner cap sitting off-center, clogged burner ports, a weak flame sensing circuit
- What we check
- We dry and clean the burner, reseat the cap, clear the ports and watch the ignition sequence on each burner.
Wall oven bakes unevenly or runs hot or cold
- Likely causes
- Drifting temperature sensor, failing bake or broil element, convection fan fault, worn door gasket letting heat escape
- What we check
- We compare sensor readings to actual cavity temperature, test elements and the convection motor, and inspect the door seal.
Refrigerator column warm while the freezer stays cold
- Likely causes
- Frosted evaporator coil from a defrost fault, stalled fan, blocked air channel, dirty condenser behind the grille
- What we check
- We look at the frost pattern, test the defrost heater and sensor, check fan operation and inspect the condenser area.
Dishwasher leaves water in the bottom
- Likely causes
- Clogged filter or drain path, kinked drain hose, failing drain pump, debris at the check valve
- What we check
- We clear and inspect the filter and sump, test the drain pump and trace the hose to the sink connection.
Hood fan loud but weak at pulling smoke
- Likely causes
- Grease-packed filters, a blower wheel coated in grease, a damper stuck partly closed, a crushed duct
- What we check
- We clean and inspect filters, check blower and motor performance, test the damper and follow the duct where it is accessible.
Touch controls blank or unresponsive
- Likely causes
- Power interruption or tripped breaker, moisture on the panel, a loose connector, heat stress from a blocked cooling fan, a failed control board
- What we check
- We confirm incoming power, inspect wiring and connectors, test cooling fans and then test the control and display boards.
Superior Homes
How does life in Superior affect a Thermador kitchen?
Three facts about our town connect directly to how Thermador appliances here are installed and used.
Rock Creek remodels and post-fire rebuilds
Rock Creek is a master-planned 1990s neighborhood of single-family homes and townhomes, and many of its kitchens have been updated with built-in appliances fitted into older cabinet openings. In Sagamore, most homes were lost in the December 30, 2021 Marshall Fire and rebuilt, and Original Town saw heavy damage with many houses rebuilt as well. That leaves a mix of remodeled kitchens and fairly new ones with current electronic controls. Knowing which kind of kitchen we are walking into helps us plan how a unit can come out and go back in.
Gas cooking at about 5,500 feet
The town sits at roughly 5,500 feet, and thinner air changes how gas mixes and burns. A pro-style range or gas cooktop that was set up correctly will burn cleanly here, but lazy, lifting or noisy flames can point to setup, port or pressure issues. We look at flame shape and color on each burner, and if you ever smell strong gas, leave the house and call your gas utility first.
Hard water at the ice maker and dishwasher
Our water comes from Carter Lake through the Colorado-Big Thompson Project and from Terminal Reservoir, and it is hard. Minerals in hard water can leave scale on fill valves, ice maker parts, dishwasher heaters and spray arm openings over time. When ice production slows or glasses come out cloudy, we check for scale along the water path before assuming a part has failed.
Premium Appliance Care
How We Handle Thermador Built-Ins in a Finished Kitchen
A built-in Thermador shares its space with woodwork, stone and hidden plumbing, so the way we work around it matters as much as the repair itself.
Cabinetry, panels and stone come first
Floors get covered and nearby cabinet faces, custom panel edges and stone corners get padded before anything moves. Many repairs can be done in place, and we choose that route whenever the fault allows it. When a unit has to slide forward, we move it slowly and keep water lines and wiring from pinching.
Built-ins have to breathe
Built-in refrigerators, freezers and wine columns move heat through front grilles or toe-kick openings, and ovens and microwaves rely on cooling fans to protect their electronics. A blocked grille or a dusty condenser can make a healthy unit look broken. We check these air paths on every visit and point out anything in the surrounding cabinetry that restricts them.
Genuine parts and correct procedure
We install genuine OEM parts ordered against your model and serial number, because two Thermador units that look identical can contain different boards, sensors or pumps. Parts go in following the correct sequence, connectors are seated properly and the appliance is tested through a full cycle before we leave. Your repair carries our 90-day parts and labor warranty.
Guesswork gets expensive on luxury units
On a premium built-in, a hurried diagnosis can mean a costly board replaced when a connector was loose, a scratched panel, a chipped counter edge or a second trip for the same complaint. Testing takes a little longer up front. It is almost always cheaper than undoing a wrong repair.
Repair or Replace?
Is it worth repairing a Thermador instead of replacing it?
For most Thermador appliances, repair is the sensible first answer. These machines are designed around a specific cabinet opening, often with matching trim, panels or a coordinated hood, so a replacement can involve sourcing a unit that fits exactly, adjusting cabinetry and sometimes reworking stone. The lifespan chart beside this section, drawn from an NAHB study, gives a general sense of how long each appliance type tends to last, but it averages across brands and cannot account for the condition of the unit in your kitchen.
Replacement deserves an honest look when a refrigerator or freezer needs sealed-system work late in its life, when an oven cavity or dishwasher tub is physically damaged, or when one costly fault keeps following another. We will tell you plainly when that is the case. Your $85 diagnostic is credited toward the repair if you go ahead, and the firm quote gives you a real number to weigh against the cost and disruption of a new built-in.
Typical lifespan by appliance
| Refrigerator | ~13 yrs |
|---|---|
| Freezer | ~11 yrs |
| Dishwasher | ~9 yrs |
| Wall Oven | ~13 yrs |
| Range & Stove | ~13–15 yrs |
| Microwave | ~9 yrs |
Source: NAHB study of home component life. Any brand; real life varies with use and care.
Membership
PointLine Care Club
One service call is $85. For $99 a year, every service call is free.
- Free service calls all year — no $85 fee
- 1 free maintenance visit a year
- 10% off labor on every repair
$99/ year
One household · renews yearly · cancel anytime before renewal
Property manager or landlord? See our Property Care Club →
Superior Service Area
Thermador Repair Across Superior
ZIP codes 80027 and the neighboring communities we serve every week.
Managing rentals? See the Property Care Club.
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FAQ
What do Thermador owners in 80027 ask us?
Straight answers for Thermador owners in Superior.
Is PointLine connected to Thermador?
No, we are an independent, family-owned repair company. We work on Thermador appliances using genuine OEM parts, but we have no business relationship with the brand.
My Thermador is showing a code. Should I keep using it?
If the code involves gas, smoke, overheating or water on the floor, stop using the appliance and call us. For other codes, check the tables on this page, try any simple step marked for homeowners, and book a visit if the code returns.
Can you repair a Thermador with custom panels or Wi-Fi features?
Yes, we work on panel-ready and built-in units as well as models with app connectivity. An app alert is a helpful clue, but we still test the appliance directly before naming a cause.
Are the replacement parts genuine?
Yes, every part we install is genuine OEM, matched to your model and serial number. Repairs carry a 90-day parts and labor warranty.
How quickly can someone come out?
Same-day service is often available because we are already in town, though we can't guarantee it. You can call or text (720) 285-3573 at any hour, 24/7, to get on the schedule.
Do you cover all of 80027?
Yes, we serve the whole ZIP code, which Superior shares with Louisville, including Rock Creek, Sagamore, Original Town, Downtown Superior and Calmante. We also serve Broomfield, Boulder, Lafayette, Westminster and Erie.
Which Thermador is giving you trouble today?
Book online or call or text (720) 285-3573 anytime, and a neighbor will start with a $85 diagnostic credited toward your repair, with PointLine Care Club household coverage available at $99 a year.
PointLine Appliance Repair is an independent repair company, not affiliated with Thermador.