Local • Family-Owned
Samsung Repair in Boulder, CO
Refrigerators, washers, dryers and ranges diagnosed by an independent family company in neighboring Superior, with a firm price agreed before any screw turns.
We repair every Samsung appliance
- $85 DiagnosticCredited toward your repair
- 90-Day WarrantyParts & labor
- Open 24/7Same-day service often available
- Local & Family-OwnedBased in Superior
Samsung Repair • Boulder
Samsung Help From a Family Shop Next Door in Superior
PointLine handles Samsung repair across Boulder from our office at 2600 S Rock Creek Pkwy #103 in Superior, so the drive to your door is a short run up US-36. We are a small, independent, family-owned company, and we fix Samsung refrigerators, ice makers, washers, dryers, dishwashers, ovens, wall ovens, ranges, cooktops, microwaves and range hoods. In Boulder that might mean a stainless fridge set into a Victorian or Craftsman house in Mapleton Hill, a laundry pair in a rental near campus, or a range that cooks for a busy family in Gunbarrel. Wherever it lives, the appliance gets the same patient, methodical visit.
Samsung builds a lot of electronics into its appliances: touch controls, sensors, inverter motors and displays that report error codes when something falls out of range. That is useful, but a code tells your technician where to start looking, not which part to buy. A warm refrigerator can trace back to a frosted evaporator, a fan that quit or a sensor reading wrong, and each one calls for a different fix. Careful testing before any quote keeps you from paying for a part that never solved the problem, and your $85 diagnostic visit is credited toward the repair if you go ahead.
Samsung Appliances
The Samsung Machines We Bring Back to Work
Every Samsung appliance below gets a hands-on diagnosis at your home, with the fault confirmed before we price the repair.
Samsung Refrigerator
Samsung refrigerators tend to come to us warm in the fresh-food section, noisy, or building frost where it does not belong. We check evaporator fans, defrost heaters and sensors, door gaskets, the condenser and the control board, then confirm temperatures with our own instruments rather than trusting the display alone.
Samsung refrigerator repair in BoulderSamsung Ice Maker
Many Samsung refrigerators keep the ice maker in the fresh-food door or compartment, which means it depends on its own stream of cold air and a well-sealed housing. When ice slows, clumps or stops, we look at the water inlet valve, the fill tube, the ice maker fan and seals, and the auger and dispenser parts that move cubes to the chute.
Samsung ice maker repair in BoulderSamsung Washer
Samsung washers that refuse to drain, stop mid-cycle, shake hard or flash a code on the display are a familiar sight on our schedule. We test the drain pump and filter, the door lock, the water inlet valves, suspension parts and the motor and control electronics before recommending anything.
Samsung washer repair in BoulderSamsung Dryer
A Samsung dryer that runs but stays cool, takes forever or shuts off early usually points to heat or airflow. We check heating elements or gas valve coils and igniters, thermal fuses and thermostats, the drum belt and rollers, and how freely air leaves through the vent.
Samsung dryer repair in BoulderSamsung Dishwasher
Standing water, dishes that come out gritty, leaks at the door and codes on the panel are the usual reasons a Samsung dishwasher needs a visit. We work through the filter and drain path, the drain and circulation pumps, spray arms, the water inlet valve, door seals and the leak sensor.
Samsung dishwasher repair in BoulderSamsung Oven
Samsung ovens that heat slowly, run off temperature or show a code get a full check of bake and broil elements or the gas igniter, the temperature sensor, the convection fan and the door lock. We verify actual cavity temperature during testing so a calibration issue is not mistaken for a failed part.
Samsung oven repair in BoulderSamsung Wall Oven
A built-in Samsung wall oven adds cabinet clearances and tighter wiring to the usual oven faults. We check elements, sensors, cooling fans, the door lock and the control board, and we pull and reset the unit carefully so the surrounding cabinetry stays unmarked.
Samsung wall oven repair in BoulderSamsung Range & Stove
Samsung ranges can fail on top, inside or both, so we treat the cooktop and oven as separate systems sharing one control path. Common work involves igniters and spark modules, surface elements and switches, oven sensors and elements, and control boards that drive it all.
Samsung range & stove repair in BoulderSamsung Cooktop
On a Samsung cooktop we sort out burners that click without lighting, radiant zones that stay cold and induction zones that ignore the pan. We test igniters, switches, elements, induction boards and cooling fans, and we check the glass surface for damage that affects safe use.
Samsung cooktop repair in BoulderSamsung Microwave
Samsung microwaves that run without heating, ignore the keypad or have a vent fan that has gone quiet get a cautious diagnosis, since the high-voltage parts inside can hold a charge. We test the magnetron, diode, capacitor, door switches, turntable motor and control panel, and on over-the-range models the fan and light.
Samsung microwave repair in BoulderSamsung Range Hood
When a Samsung range hood stops pulling smoke or its lights stay dark, we check the blower motor, switches or touch controls, wiring and the lamps themselves. We also look at the filters, damper and duct run, because a hood with a healthy motor can still struggle if the air has nowhere to go.
Samsung range hood repair in Boulder
Error Codes
Reading Samsung Error Codes Before You Book
The code tables below are taken from Samsung's own support pages and cover washers, dryers, refrigerators, dishwashers and ovens. Codes marked try it yourself point to safe steps like cleaning a filter or restarting a cycle, while codes marked call a pro involve parts, wiring or testing that belong in a technician's hands.
| Code | What it means | Try first | DIY or pro? |
|---|---|---|---|
| 4C, 4E, nFTry it yourself | Not filling — water isn't entering the washer correctly.Open both water valves fully, check that hot and cold hoses are on the right inlets and not kinked, then power-cycle the washer for a minute. | Open both water valves fully, check that hot and cold hoses are on the right inlets and not kinked, then power-cycle the washer for a minute. | Try it yourself |
| nd, 5C, 5E, SC, SETry it yourself | No drain — the washer can't pump the water out.Make sure the drain hose isn't kinked or clogged. If the water still won't drain, the pump needs a technician. | Make sure the drain hose isn't kinked or clogged. If the water still won't drain, the pump needs a technician. | Try it yourself |
| Ub, UE, Ur, U6Try it yourself | Unbalanced load — the washer can't spin the load evenly.Untangle and rearrange the laundry so it's balanced, close the door and restart the cycle. | Untangle and rearrange the laundry so it's balanced, close the door and restart the cycle. | Try it yourself |
| dC, dE, dL, dS, FL, LOTry it yourself | Door error — the door isn't detected as closed and locked.Make sure nothing is caught in the door and close it firmly. If the latch or door is damaged, it needs service. | Make sure nothing is caught in the door and close it firmly. If the latch or door is damaged, it needs service. | Try it yourself |
| Sd, SUd, 5d, 5UdTry it yourself | Too many suds — usually too much or non-HE detergent.Use less HE detergent. Samsung notes this code does not mean service is needed. | Use less HE detergent. Samsung notes this code does not mean service is needed. | Try it yourself |
| OE, OC, 0E, 0CCall a pro | Overflow — too much water in the tub.Stop the cycle. If the code comes back, the water-level system needs a technician. | Stop the cycle. If the code comes back, the water-level system needs a technician. | Call a pro |
| 1E, LE, 1C, LCCall a pro | Water level or leak error — moisture where it doesn't belong, or a sensor issue.Look for a small leak and check the hoses; run an empty cycle to rule out over-sudsing. | Look for a small leak and check the hoses; run an empty cycle to rule out over-sudsing. | Call a pro |
Source: Samsung US Support — washing machine information and error codes. Codes vary by model — check your owner's manual.
| Code | What it means | Try first | DIY or pro? |
|---|---|---|---|
| tS, tC, tE, tO, tC5Try it yourself | Temperature error — most often a clogged lint screen or vent trapping heat.Clean the lint screen and the exhaust vent. If it continues, the dryer needs service. | Clean the lint screen and the exhaust vent. If it continues, the dryer needs service. | Try it yourself |
| Clg, C80, C90Try it yourself | Vent blockage — the vent is clogged (80% or more than 90%).Clean the lint filter and the exhaust vent. | Clean the lint filter and the exhaust vent. | Try it yourself |
| dC, dE, dF, d0Try it yourself | Door error — the door or latch isn't detected as closed.Make sure nothing is caught in the door and it latches. A damaged latch needs service. | Make sure nothing is caught in the door and it latches. A damaged latch needs service. | Try it yourself |
| HC, hECall a pro | Heating error — on electric dryers often low voltage at the outlet.Have an electrician check the supply voltage; if it's fine, the heater needs a technician. | Have an electrician check the supply voltage; if it's fine, the heater needs a technician. | Call a pro |
| 9C1, 9E, 9E1Try it yourself | Voltage error — something is off with the power supplied to the dryer.Make sure the dryer is on its own circuit with no extension cord. | Make sure the dryer is on its own circuit with no extension cord. | Try it yourself |
| 3C, HC2Call a pro | Motor error (3C) or gas ignition error (HC2).Power off for 2–3 minutes and restart. If it returns, request service. | Power off for 2–3 minutes and restart. If it returns, request service. | Call a pro |
Source: Samsung US Support — dryer displays an error code. Codes vary by model — check your owner's manual.
| Code | What it means | Try first | DIY or pro? |
|---|---|---|---|
| 21ECall a pro | Freezer fan error — usually a frozen fan from a door left open or a gasket gap, or a failed fan motor.Make sure doors close fully and gaskets seal; defrost the unit or request service. | Make sure doors close fully and gaskets seal; defrost the unit or request service. | Call a pro |
| 22E, 22CTry it yourself | Fridge fan error — often after the door was left open too long.Unplug and leave the doors open for a few hours, then restart. If it returns, request service. | Unplug and leave the doors open for a few hours, then restart. If it returns, request service. | Try it yourself |
| 88 88, 83E, 85E, 86ETry it yourself | Voltage or power error after a surge or brownout.Unplug or switch off the breaker for 60 seconds, then restore power. | Unplug or switch off the breaker for 60 seconds, then restore power. | Try it yourself |
| PC ER, PC CHTry it yourself | Communication error between components (power surge or loose door connection).Cut power, reconnect the wire harness above the door, then restore power. | Cut power, reconnect the wire harness above the door, then restore power. | Try it yourself |
| OF OF, O FFTry it yourself | Cooling Off (demo) mode — not a fault, service isn't needed.Turn off Demo mode as shown in your user manual (usually holding two buttons for 5–8 seconds). | Turn off Demo mode as shown in your user manual (usually holding two buttons for 5–8 seconds). | Try it yourself |
| 5E, 8E, 33E, 39E, 40ECall a pro | Sensor, ice maker or ice-room fan errors.Samsung lists these as codes that need a service visit. | Samsung lists these as codes that need a service visit. | Call a pro |
Source: Samsung US Support — refrigerator error codes. Codes vary by model — check your owner's manual.
| Code | What it means | Try first | DIY or pro? |
|---|---|---|---|
| 4C, 4ETry it yourself | Water supply error — not enough water pressure or temperature.Make sure the water supply is on and meets the manual's requirements. | Make sure the water supply is on and meets the manual's requirements. | Try it yourself |
| 5C, 5E, SC, SE, SRTry it yourself | Drain error — water isn't draining.Clean the filter and sump and check the drain hose and connections. | Clean the filter and sump and check the drain hose and connections. | Try it yourself |
| LC, LECall a pro | Leakage error — moisture detected (or a blocked reflector on Waterwall models).Fix any leaks, don't overfill detergent, check the disposer connection cap. If it persists, call for service. | Fix any leaks, don't overfill detergent, check the disposer connection cap. If it persists, call for service. | Call a pro |
| HC, HE, tECall a pro | Heater or temperature sensor error.Power cycle and run a Normal cycle with the dishwasher empty. If it comes back, call for service. | Power cycle and run a Normal cycle with the dishwasher empty. If it comes back, call for service. | Call a pro |
| OC, 0C, oECall a pro | Too much water — often linked to a drain problem.Check the drain path. If it repeats, call for service. | Check the drain path. If it repeats, call for service. | Call a pro |
| 3CCall a pro | Pump failure.Restart the dishwasher. If the error comes back, it needs service. | Restart the dishwasher. If the error comes back, it needs service. | Call a pro |
| 1E, IE (Waterwall)Try it yourself | Water isn't passing through the filter.Clean the fine filter as shown in the manual. | Clean the fine filter as shown in the manual. | Try it yourself |
| bE, 6ETry it yourself | A stuck button was detected.Press each button to free it. If it continues, call for service. | Press each button to free it. If it continues, call for service. | Try it yourself |
| PC, PE, CECall a pro | Zone Wash, half-load or control communication error.Restart the dishwasher. If the code stays, call for service. | Restart the dishwasher. If the code stays, call for service. | Call a pro |
Source: Samsung Support — common Samsung dishwasher error codes. Codes vary by model — check your owner's manual.
| Code | What it means | Try first | DIY or pro? |
|---|---|---|---|
| doorTry it yourself | The door isn't detected as closed.Make sure the door closes fully and the door plunger switch moves freely. | Make sure the door closes fully and the door plunger switch moves freely. | Try it yourself |
| -dE-, -dC-Try it yourself | The oven partition (Twin Mode divider) isn't installed properly.Reinstall the partition all the way in, or check that nothing presses the partition switch. | Reinstall the partition all the way in, or check that nothing presses the partition switch. | Try it yourself |
| C-24Try it yourself | Oven temperature rising faster than normal — usually a blocked rear cooktop vent.Clear anything covering the vent and let the oven cool with the door open. | Clear anything covering the vent and let the oven cool with the door open. | Try it yourself |
| C-F0Call a pro | Communication error between electronic components.Reset power to the range. If it continues, request service. | Reset power to the range. If it continues, request service. | Call a pro |
| tESt, tE5tTry it yourself | Demo mode — the oven and cooktop won't heat.Turn off Demo mode as described in your user manual. | Turn off Demo mode as described in your user manual. | Try it yourself |
Source: Samsung US Support — range or wall oven error codes. Codes vary by model — check your owner's manual.
Common Problems
Familiar Samsung Symptoms and Where They Lead
These patterns come up across many Samsung appliances; your technician confirms the actual cause on your unit before quoting any repair.
The fresh-food compartment is running warm even though the freezer is still cold
- Likely causes
- Frost buildup on the evaporator from a defrost fault, a stalled evaporator fan, a failing temperature sensor or a blocked air damper
- What we check
- Frost patterns behind the rear panel, fan operation, defrost heater and sensor readings, and actual temperatures in each compartment
Ice maker in the door makes little or no ice
- Likely causes
- Ice housing that is not sealing, an ice maker fan that has stopped, a weak water inlet valve, a frozen fill tube or a clogged filter
- What we check
- Seal condition, air temperature in the ice compartment, water flow at the valve, the fill tube and the ice maker module itself
Washer will not drain or stops with a code
- Likely causes
- Debris in the drain filter, a failing drain pump, a kinked drain hose or a door lock that will not confirm
- What we check
- Drain filter and hose, pump operation under load, door lock signals and the code history the control has stored
Front-load washer shakes, bangs or walks across the floor
- Likely causes
- Unbalanced loads, worn shock absorbers or springs, leveling feet out of adjustment or worn drum bearings
- What we check
- Leveling and footing, suspension parts, drum play and noise, and how the machine handles a test spin
Dryer runs but clothes stay damp
- Likely causes
- Restricted vent or lint buildup, an open heating element or thermal fuse, or a weak gas valve coil or igniter on gas models
- What we check
- Airflow at the outside hood, element or burner function, fuses and thermostats, and temperature at the exhaust
Oven or range not reaching set temperature
- Likely causes
- A failed bake element or weak gas igniter, a drifting temperature sensor or a control board fault
- What we check
- Element and igniter tests, sensor resistance, real cavity temperature over a full heating cycle and control board outputs
Boulder Homes
Where Boulder Life Meets a Samsung Appliance
A few things about this city bear directly on how Samsung appliances are installed, used and serviced here.
Modern appliances in older houses
Mapleton Hill is a historic district where more than half of the roughly 500 homes went up before 1910, and growth limits since the 1970s mean much of Boulder's housing has been adapted rather than rebuilt. A new Samsung French-door fridge or slide-in range often lands in a kitchen that was never laid out for it. Tight cutouts, older outlets and long vent runs can shape how an appliance performs, so we look at the setting as well as the machine. That way a problem caused by the space does not get blamed on a part.
Gas appliances above 5,000 feet
Boulder sits above 5,000 feet, and the thinner air at that altitude affects how gas burns. Samsung gas ranges, cooktops and dryers need correct setup for that altitude so flames stay steady and clean rather than lazy or yellow. When a burner lights poorly or a gas dryer struggles to heat, we check the setup alongside the igniter and valve. A part that tests fine may simply be working in conditions it was not adjusted for.
Water supply, ice makers and rentals
Boulder draws its water from Arapahoe Glacier and Boulder Creek, and every cube from a Samsung ice maker starts in the supply line feeding your fridge. Line kinks, a tired water filter or low pressure at the valve all show up as slow ice or weak dispensing, as can debris reaching a dishwasher's inlet. Near the University of Colorado, many homes are rentals that change hands often, so appliances see heavy, varied use. Clear findings and a firm quote make it easier for owners and tenants to agree on the next step.
Know Your Samsung
What We Bring to a Samsung Repair
Every Samsung repair that Boulder customers book with us follows these same working habits, whether the problem is one noisy fan or a washer and dryer pair that stopped working at the same time.
Finding the model and serial tag
The tag is the key to correct parts, since one Samsung appliance style can hide several internal versions. On refrigerators it is usually inside the fresh-food section on a side wall, on washers and dryers around the door opening or back panel, and on dishwashers along the edge of the inner door. A photo of the tag sent with your booking helps us arrive with a clear idea of what we are working on.
Smart features and control boards
Many Samsung appliances connect to Wi-Fi and run on touch panels and main boards that handle much of the decision-making. When a board misbehaves, the symptom can look like a failed motor or heater, so we test inputs and outputs before blaming the electronics. App alerts are a helpful clue, but we treat them the same way as the display: a starting point for testing.
What it means when a code points to a particular system
Some codes flag a single component, while others report that a whole process went wrong, such as a fill that took too long or a drain that never finished. In those cases the cause could be water pressure, a hose, a pump, a sensor or the board reading it. We trace the full path instead of swapping the part named in the code's description.
Genuine parts, sourced carefully
Every part we install is a genuine OEM part, matched to your model and serial number. Common Samsung parts are often easy to get, while some boards and assemblies take longer to arrive, and we tell you plainly which situation you are in before you approve the work. Every repair carries our 90-day parts and labor warranty.
Repair or Replace?
Repairing a Samsung Versus Replacing It
The typical lifespans shown beside this section are a broad guide, but your own Samsung's age is only part of the answer. A refrigerator with a failed fan or a washer with a clogged pump is usually well worth fixing, because the rest of the machine still has plenty of life in it. The harder calls come with a sealed-system failure in a refrigerator, a cracked tub or failed bearings in a washer, or an older appliance that needs a board and a motor at the same visit. We lay out the diagnosis and a firm price so you can weigh the repair against the cost of something new with real numbers in hand.
Energy use and parts belong in the decision too. A newer appliance may run more efficiently than one well past its prime, while a recent Samsung model already brings modern efficiency, so fixing it keeps that benefit without the expense and disruption of a swap. Parts availability matters for older units, and we tell you if a part is hard to source before you commit. If replacement makes more sense, we will say so directly, and the $85 diagnostic still gives you a clear picture to shop with.
Typical lifespan by appliance
| Refrigerator | ~13 yrs |
|---|---|
| Washer | ~10 yrs |
| Dryer | ~13 yrs |
| Dishwasher | ~9 yrs |
| Oven | ~13–15 yrs |
| Wall Oven | ~13 yrs |
| Range & Stove | ~13–15 yrs |
| Microwave | ~9 yrs |
Source: NAHB study of home component life. Any brand; real life varies with use and care.
Google Reviews
What Our Customers Say
5.0Every review on Google is five stars.
“Excellent service! Nick is a very knowledgeable and skillful appliance repair master. He was on time, well-prepared, clean, and respectful of my home. He was able to diagnose the problem with the Maytag front-load washing machine within minutes. Nick clearly explained the repair and cost before starting the repair. The machine was working normally within 15 minutes after his arrival. I am particularly impressed by his honesty! Instead of trying to sell me a replacement of the computer chip that created the problem with the washer he simply reset it and it has been working fine. In addition he patiently explained and showed me how to reset it myself in the unlikely event it happens again. It has been a month since he repaired it and the machine has been working without any problems. My appliance is working perfectly again, and the price was fair. I highly recommend Nick to anyone looking for reliable appliance repair! I saved his contact info and will hire him again whenever I need my appliances serviced or repaired. Thank you, Nick!”
Alex S.October 2026 · Google “My GE refrigerator stopped cooling shortly after we moved to Superior. We wanted to support a local company, so we called PointLine Appliance Repair. Nick came out the same day, fixed the fridge on the spot, and the price was very reasonable. Super friendly, professional, and easy to work with. We’ll definitely call them again if we ever need another appliance repaired. Highly recommend!”
Alyssa M.July 2026 · Google “I highly recommend PointLine for appliance repair! I called them on a Sunday about a leaking washing machine, and they were incredibly responsive right from the start. They scheduled a same-day appointment, and Nick arrived ready to help. He was highly knowledgeable, answered all my questions, and fixed the faulty valve during that single visit. To top it off, Nick followed up a week later to ensure everything was still working perfectly. I will absolutely use them again for any future repair needs!”
Joe S.October 2026 · Google
Membership
PointLine Care Club
One service call is $85. For $99 a year, every service call is free.
- Free service calls all year — no $85 fee
- 1 free maintenance visit a year
- 10% off labor on every repair
$99/ year
One household · renews yearly · cancel anytime before renewal
Property manager or landlord? See our Property Care Club →
Boulder Service Area
Samsung Repair Across Boulder
ZIP codes 80301, 80302, 80303, 80304, 80305, 80310 and the neighboring communities we serve every week.
Managing rentals? See the Property Care Club.
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FAQ
Samsung Questions From Boulder Homes
Straight answers for Samsung owners in Boulder.
Are you connected to Samsung?
No. PointLine is an independent, family-owned repair company and has no affiliation with Samsung. We repair Samsung appliances with genuine OEM parts and back our work with our own 90-day parts and labor warranty.
My Samsung is showing an error code. What should I do?
Start by looking up your code in the tables on this page. If it is marked try it yourself, follow the simple step listed; if it calls for a pro, or the code returns, book a visit and tell us the code so your technician can plan ahead.
The Samsung app sent me an alert. Is that enough to diagnose the problem?
It is a useful clue but not a diagnosis. App alerts and display codes show where a fault was detected, and your technician still tests the parts involved before quoting.
Can you work on a built-in Samsung wall oven or cooktop?
Yes, we repair built-in Samsung wall ovens and cooktops in your kitchen. We take care pulling units from cabinets and counters and reset them squarely when the work is done.
How soon can someone come out?
We can often get to you the same day, but we can't promise it. Booking online or texting (720) 285-3573 early in the day gives you a better chance at a quick visit.
Do you cover all of Boulder?
Yes, we serve these ZIP codes: 80301, 80302, 80303, 80304, 80305 and 80310. Our office in Superior is a short drive down US-36 from every part of the city.
How does the diagnostic fee work?
The visit costs $85, and that amount is credited toward the repair if you approve it. You get a firm quote before any work begins, with no obligation to proceed.
Which Samsung appliance is giving you trouble today?
Call or text (720) 285-3573 or book online, and we will start with a $85 diagnostic that counts toward the repair, plus Care Club membership at $99 a year if you want ongoing household coverage.
PointLine Appliance Repair is an independent repair company, not affiliated with Samsung.